If an automatic payment fails, we'll send you a message within a week with the order, the amount due and how to pay.
Common reasons: outdated payment details, an expired card, a payment method that doesn't support recurring payments, insufficient funds, or a reversed payment.
- Check your payment details in your account and update them if needed.
- Pay manually in your account under Deliveries.
- Still not working? Ask your bank whether your payment method supports online and recurring payments.
Please never send card details by email or chat.