You can always find the most recent updates about the delivery of your package in the shipping confirmation email. There you will find the Track&Trace with all the information. If your package was delivered to your neighbors or to a pick-up point, you can collect it there. It may also happen that your order is returned to us due to circumstances such as an incorrect address, not being picked up at a pick-up point, etc.
No update in the Track&Trace or has your order been returned?
Then contact our customer service immediately, so we can help you faster and more personally!
The order will not automatically resent.