That shouldn’t happen but it can unfortunately happen. At Just Russel, we do everything we can to provide your pet with the best fresh ingredients and the best service.
If you placed a large order, it’s possible that an additional package is still on the way. Check the email with your tracking link to see if there are multiple packages in transit, meaning another delivery is coming.
If this doesn’t help, contact our customer service and provide your order number along with the items that are missing or incorrect. We will gladly work with you to find the best possible solution!