Oh no! It’s frustrating when you can’t log in. Here are some possible causes:
- Incorrect login details: Make sure you’re using the correct email and password, and check capitalization and special characters. It may be that you log in with a different email address, which causes your pet(s) to no longer be visible.
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Forgot your password: Click “Forgot password?” and enter the email you registered with. If you don’t get an email after a few minutes, check your spam folder.
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Temporary issues: Sometimes the problem is on our side. Wait a few minutes and try again, or clear your cookies and browser data.
- Other problems: Still stuck? Our customer service is here to help—send us a message via this link.