I didn’t receive a product from the webshop, what should I do?
That shouldn’t happen! Just Russel works hard to deliver the best items and service to you.
Contact our customer service immediately, provide your order number along with the missing/incorrect products, and we will ensure a suitable and quick solution.
Didn't find what you were looking for?
No problem at all, we are happy to help you. We are available for all your questions from Monday to Friday between 9:00 and 17:00*.
*Except on Belgian public holidays.
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