Unfortunately, you cannot change or cancel your Just Russel box after the payment request. Since all food is produced fresh and tailored specifically for your pet, changes aren’t possible after this point. We appreciate your understanding! Maybe you can share the food with friends, family, or neighbors who have pets.
I didn’t order this, how do I request a refund?
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No problem at all, we are happy to help you. We are available for all your questions from Monday to Friday between 9:00 and 17:00*. *Except on Belgian public holidays.
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