It can always happen that an automatic payment fails. No worries! If your automatic payment fails, we will contact you within a week. You will receive a message with information about which payment failed, the outstanding amount, and how you can complete it.
There can be several reasons why a payment fails.
Possible causes include:
- Your payment details in your profile are incorrect or outdated.
- Your payment card is no longer valid.
- The chosen payment method does not support online or recurring payments.
- There are insufficient funds in your account.
- You have reversed the payment yourself.
- …
What can you do?
Check whether your payment details are still correct. If not, update them or add a new payment method. You can easily do this in your profile.
You can also try to make the payment manually via your account under ‘Deliveries’.
Still having issues?
Contact your bank to check whether your payment method is suitable for online and recurring payments.
If you have any further questions, do not hesitate to contact our customer service.