We're sorry to hear that you wish to stop your deliveries. At Just Russel, we understand that the needs of pets can vary, and some owners may want to explore different nutritional choices. If you'd like to try a different composition, we're here to assist you. Please feel free to contact us to discuss the other formulas available. Our team is ready to guide you in making the best choice for your pet.
If you still prefer to stop the deliveries, you can follow the steps below:
- Go to justrussel.com.
- Click on "Login" in the top right corner.
- Log in to your account.
- Click on "Stop deliveries permanently" in your quick menu.
- Answer 6 short questions to help us better understand why you want to stop.
- Click on "Save and continue".
- Please note: if you have multiple pets, you will need to stop the deliveries for each individual pet.